Livestock DOA Policy
We DO NOT offer DOA (Dead On Arrival) replacement on any livestock sent through courier services.
We DO offer DOA replacement/credit on livestock sent through an airport to airport service (for individual livestock valued over $500 please contact us before purchase).
Return Policy
We cannot accept returns of products once they have been opened or used. Before opening and using any product, please check the packaging to ensure you have received the correct product. If the packaging and it’s contents are still in a new and saleable condition, you may return them to us with 7 days for an exchange, credit or refund (excluding shipping costs). Return shipping charges incurred are the responsibility of the customer.
Shipping Costs
We offer a range of freight options for livestock and dry goods.
These include:
For rural areas, courier can sometimes take longer than the ideal timeframe for live arrival. Please contact us so we can discuss the best possible modes of transport for you.
For quarantine states (NT, WA & TAS), contact us before purchase. These states require paperwork and do not allow all species.
If you have any other queries in regards to the best form of transport for your livestock, don't hesitate to email or call us.
Shipping Costs – Dry Goods
To minimise & reduce costs, we offer fixed $20 shipping costs, for dry goods in Australia regardless of the quantity. This offer excludes bulky items. With livestock, we do our best to keep prices low. Offering livestock shipping FROM $45 based on your location.
Delivery Time Frames
Aramex is our road freight courier, as per Aramex's requirements of live animal transportation, we can only ship our live fish orders on Monday and Tuesday to ensure minimal delays and the best chance of survival.
Customers ordering from rural areas please contact us before ordering as we can't always guarantee next day delivery. If you are unsure if ARAMEX delivers to your area, please double check their website, if ARAMEX doesn't offer priority to your area, we recommend Air Freight.
Bulky Items
Bulky items are those with either a significant weight or large cubic volume. Products will be marked as bulky on their sales page. This generally only includes aquariums and buckets of salt.
PO Boxes
Our couriers cannot deliver to Australia Post owned properties – this includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations.
Delivery Tracking
All orders placed online will be delivered with trackable information. Once your order has been dispatched simply use the tracking ID on the courier page or view our Order Tracking page.